We like to keep things simple. Delivery is FREE for ALL orders. We use royal mail for our deliveries, and aim to dispatch within 24 hours of you placing an order.
We aim to dispatch orders with in 24 hours of ordering Monday - Friday. Please note, if you place your order on Friday after 12pm it will be dispatched on Monday and will most probably be delivered the following Tuesday or Wednesday. We do not process orders over the weekend.
If you are ordering a 250g bag of coffee, your coffee will be sent via Royal Mail 2nd Class. Please allow 3-5 working days for delivery. For items greater than 2kg we use DPD for delivery. Please allow 1-2 Working days for the DPD deliveries. We also offer delivery upgrade options at the checkout should you wish your delivery to be sooner.
If you have specific delivery requirements, please let us know before your first delivery is sent to avoid your order going missing.
*Due to postal disruption caused by Covid-19, you may find some delays with Royal Mail and DPD. Your coffee may take an extra extra days to arrive. We’re asking that you wait 5 working days after your order has been dispatched before contacting us about its whereabouts. To contact us, please send us an email at firstname.lastname@example.org
We’re really sorry about this. Please contact email@example.com along with your order number and a member of staff will arrange for a replacement or refund.
We are currently only shipping in the UK. We hope to open up international shipping in the future.
When fresh green coffee beans are roasted, it releases moisture allowing for pockets of CO2 to get trapped. This is one of the reasons why coffee bags have degassing valves that allow the CO2 to escape.
The trapped CO2 clouds the flavour of the coffee making coffee taste acidic and sour. By allowing your coffee to rest and releasing the trapped gas opens up the flavours and increases the clarity allowing you to fully appreciate the different characteristics of the coffee.
Tasting notes is not to be confused with actual flavour - There is a marked difference between the two. What tasting note describes is the subtle difference from the normal taste of coffee. For example, a coffee may be described as having notes of melon because it has a hint of sweetness and fruity flavour.
In addition, taste is subjective. Your own reference point for taste will be different to someone else's reference points and what you may describe as grapefruit aroma someone else may say cirtrusy aroma. So tasting notes are a guide and is subjective to each individual.
No, none of our coffee's contain alcohol. Tasting note describes the subtle difference from the normal taste of coffee. For example, a coffee may be described as having notes of Whiskey because it has a hint of sweetness and malty, woody flavour.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at firstname.lastname@example.org and a member of our staff will send you details for your return. Please note, all returns must be raised with us within 14 days of placing the order. Return postage will be paid by the customer. We recommend getting proof of delivery as we cannot be held responsible for lost or damaged goods in transit.
If for whatever reason you are unhappy about one of our coffees, contact us immediately and we promise to make it right. It's our guarantee.
You can skip, pause or cancel your subscription by logging into your subscriptions account.
To log into your subscriptions account, click here
To cancel your coffee subscription, just log into your account, select manage subscriptions and then click cancel.